Istria luxury residence (or ILR as a registered tourist agency and a trademark of Istria luxury residence d.o.o.) consider the protection of your privacy and safety very important. ILR is committed to protect all personal data of their customers. We collect only the necessary, basic information about customers/ users that are necessary to fulfil our obligations. We inform our customers about the way we collect data and regularly give customers a choice about the use of their data, including the decision whether or not they want to remove their name from lists used for marketing campaigns. All user information are strictly confidential and available only where such information are necessary for your villa reservation. All Istria luxury residence property managers and Villa owners are responsible for compliance with privacy principles.
When you visit this website, make a booking, subscribe for the newsletter, ask us a question or participate in a contest or survey on this website, we may ask you to submit, among other things, your name, email address, phone number and payment details. Istria luxury residence will use these data for the following purposes:
- to provide our services;
- to process your booking;
- to provide you with information about our properties and services related to your stay;
- to answer any questions you may have.
If you registered for our newsletter, Istria luxury residence will use your email for the following additional purposes:
- to send you newsletters
Finally, we record information for composing user statistics and for securing the website.
All data, including but not limited to, your personal data and booking data will be processed by our data controller. For the purpose of analyzing the purchase history for marketing purposes, your data can be stored on third parties servers. Those third parties store and process your data under instructions of Istria luxury residence. This analysis will only be used by Istria luxury residence. Unless provided otherwise herein, your personal data will not be made available to third parties.
You have the right to inspect the data recorded by Istria luxury residence concerning you at any time. If (part of) these data are incorrect, you may request Istria luxury residence to adjust, supplement, remove or screen those data. Please send your request to: firstname.lastname@example.org or by regular mail: Istria luxury residence / Meus d.o.o., Biscanov put 2, 10090 Zagreb, Croatia. If you do not wish to receive any marketing information from Istria luxury residence not crucial for your booking please send an e-mail to: email@example.com
A cookie is a small piece of data sent from a website and stored in your web browser on your computer, mobile or other handheld device, while you are browsing a website. Cookies may be used to store your personalisation or website tracking (eg targeted marketing). The information stored in a cookie may later be read from your browser in order to –among other functions- deliver a page tailored to you.
Cookies allow you to make full use of the personalized features available on this website like favourites and viewed list saving. Cookies also help us to provide you with the best booking experience possible by giving us information which we use to improve the usability and the performance of this website. Furthermore, we use tracking pixels in our email newsletters to track clicks back to our website.
How to change your cookie settings and withdraw your consent
However, if you do this, it may happen that you will be unable to make use of all options on our website. You may also adjust your browser in such a way that you will be notified if a cookie is placed on your computer. Please bear in mind that certain cookies are needed for the website to be able to run.
Cookies used on this website
Cookies on this website that do not require approval
Cookies that are essential, also known as ‘strictly necessary’ cookies, enable features without which you would not be able to use the website as intended. They are only saved on your computer while you are actually browsing the website.
Cookies on this website that require consent
Cookies which, in strictly legal terms, are not absolutely essential in order to use this website, do nevertheless fulfil important functions. Without these cookies, features that enable our website to be used easily will no longer be available. Settings you make, such as language choices, will no longer be saved, so you will be asked about them every time you change pages. As well as that, we will no longer have a way of presenting offers and other relevant communications to you that are tailored to you personally.
Categories of Cookies used on this website
- Strictly necessary cookies
These cookies are essential for the operation of the website and are used by Istria luxury residence for technical purposes such as keeping track of your current booking session and enabling you to proceed to make a reservation and pay for bookings. These cookies are session cookies, which typically store information in the form of a session and they are stored in temporary memory and are erased when you close the web browser.
- Performance cookies
These cookies gather information about how a website is used. They are used to collect statistical information about the number of visitors that use the website through the link in the email newsletters, to measure the success of the newsletters; to collect statistical information about how visitors use this website in order to improve the way the website works and measure the success of marketing campaigns. These cookies are used exclusively to improve the performance of the website, and with it the user experience. These cookies are persistent cookies and they are stored on your hard drive until they expire or until you delete them.
- Functional cookies
These cookies enable a website to save information such as your favourite list, user names, languages choices, and your location, so that it can offer you improved and more personalised functions. Istria luxury residence can personalize your booking experience by making this website more relevant to your interests and can remember choices you make (such as your favourite list and the properties you have viewed) when you return to visit this website. These cookies are persistent cookies and they are stored on your hard drive until they expire or until you delete them.
- Marketing and Retargeting cookies
Google Analytics (Website Analysis)
We have entered into a data processing agreement with Google, which will act as ‘data processor’ on our behalf. We have supplemented the code on our website with the functionality to ensure that IP addresses are collected on an anonymous basis. You can object to the tracking with Google Analytics as described above, by clicking the button “Disable Google tracking” at the bottom of this page. A cookie will be set which will disable the future collection of data when you visit the website (so called opt-out cookie). You can also prevent the storage of cookies by respective settings in your browser software as described above; please note that you may then not be able to use all functions of our website to their full extent.
You can also prevent the Google tracking described above by downloading and installing the browser extension (plugin) available at: https://tools.google.com/dlpage/gaoptout?hl=es
Further information concerning data protection at Google Analytics is available at Google’s data protection notice under “Google Analytics Cookies”: https://tools.google.com/dlpage/gaoptout?hl=es
Securing personal data
Istria luxury residence ensures an appropriate degree and method of securing personal data. Therefore, Istria luxury residence aims at having data transmitted safely between your computer and our server. Istria luxury residence has taken appropriate technical and organisational measures to protect your personal data against loss or any form of illegal processing.
Istria luxury residence and other websites
This privacy statement may be changed as a result of any adjustments and/or changes to the website. It is therefore advisable to consult this privacy statement on a regular basis.